danah boyd. (2010). "Social Network Sites as Networked Publics: Affordances,
Dynamics, and Implications." In Networked Self: Identity, Community, and Culture on
Social Network Sites (ed. Zizi Papacharissi), pp. 39-58.
Przemyslaw A. Grabowicz1, Jose´ J. Ramasco, Esteban Moro, Josep M. Pujol, Victor M. Eguiluz (2012). Social Features of Online Networks: The Strength of Intermediary Ties in Online Social Media. PLoS ONE 7(1), 1-10
Social Contagion: An Empirical Study of Information Spread on Digg and Twitter Follower Graph. KRISTINA LERMAN, USC Information Sciences Institute, RUMI GHOSH, University of Southern California, TAWAN SURACHAWALA, University of Southern California, ACM Transactions on Embedded Computing Systems, prepublished copy.
Moira Burke and Robert Kraut, Cameron Marlow. (2011). Social Capital on Facebook:
Differentiating Uses and Users.
CHI 2011, May 7–12, 2011, Vancouver, BC, Canada. ACM.
Rowena L. Brionesa, Beth Kucha, Brooke Fisher Liua, Yan Jin. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review 37, 37–43
Fred Stutzman, Jessica Vitak, Nicole B. Ellison, Rebecca Gray, Cliff Lampe. (2012). Privacy in Interaction: Exploring Disclosure and Social Capital in Facebook. Association for the Advancement of Artificial Intelligence.
Moira Burke,
Cameron Marlow, and Thomas Lento. Feed Me: Motivating Newcomer Contribution
in Social Network Sites
CHI 2009, April 4–9, 2009, Boston, MA, USA.Copyright 2009 ACM.
Jan H. Kietzmann, Kristopher Hermkens, Ian P. McCarthy, Bruno S. Silvestre (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons 54, 241—251.
Nicole B. Ellison, Jessica Vitak, Charles Steinfield, Rebecca Gray,
and Cliff Lampe. (2011). Negotiating Privacy Concerns
and Social Capital Needs in a Social
Media Environment. Chapter 3
in S. Trepte and L. Reinecke (eds.), Privacy Online, Springer-Verlag Berlin Heidelberg.
DRAFT: boyd, danah and Kate Crawford. (2012). “Critical Questions for Big Data: Provocations for a Cultural,
Technological, and Scholarly Phenomenon.”Information, Communication, & Society 15:5, p. 662-679.
Lee Humpheys, (2012). Connecting, Coordinating, Cataloguing:
Communicative Practices on Mobile
Social Networks
Lee HumphreysJournal of Broadcasting & Electronic Media 56(4), pp 494-510.
Andreas M. Kaplan, Michael Haenlein (2010). Users of the world, unite! The challenges and opportunities of Social Media, Business Horizons (2010) 53, 59—68.
Asimina Vasaloua,, Adam Joinsona, Tanja Ba¨ nzigerb, Peter Goldiec, Jeremy PittdInt (2008) Avatars in social media: Balancing accuracy, playfulness and embodied messages Journal ofHuman-Computer Studies 66 (2008) 801–811.
Elizabeth F. ChurchillThe (Anti)Social Net. Yahoo! Research | churchill@acm.org Interactions September-October 2010 p 22-25.
The Right and Wrong Ways to use Twitter (from CNET.com)
A great article on content curation
Five interesting tools for social media management
Common Twitter personality types
Increasing Twitter activity by using Follower Wonk
How social media is transforming government
Does Google+ Drive More Sales Than Facebook? [Infographic]
Why I Love Twitter and Barely Tolerate Facebook
What a Real Relationship in Social Media Should Look Like (Infographic)
Wordpress Introduction to Blogging
If You're On the Web, You're Curating
(links are to Dropbox or external sites)
How Social Media changes Technical Communication. David Carr, Information Week, Jan 2012
Managing the Social Media Mix Oracle Cloud White Paper September 2012
Social Media 101: an Introduction to Facebook, Twitter, LinkedIn, and beyond. Paychex White Paper.
A Social Media Primer for Technical Communicators. 2011, Ann Gentle.
How Social Networking has changed society. Lisa Hoover, PC World.
Social Media Training is Now Mandatory: Five Ways to Make Sure Your Company is Doing it Right. Jeanne Meister, Forbes, October 2012.
Four Steps for Successful Social Media Training. Sharlyn Lauby, Mashable, Jan 2013.
Think You Have What it Takes to be a Social Media Manager? Marian Schenbari, BrazenCareerist blog, October 2012
You're Not Really Following Barack Obama on Twitter. Philip Bump, The Atlantic Wire, April 2013
The 400 Most Influential in #TechComm and #Content Strategy, Aaron Fulkerson, 2012, Mindtouch
Conversation and Community, the Social Web for Documentation. Ann Gentle. (note: this book is hard to get from interlibrary loan but available on Amazon.)