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Fall 2007 Courses
IDM 355 Quality Management
Instructor, Dr. Joan A. Burtner, Certified Quality Engineer
Associate Professor of Industrial Engineering
Homework and Exercises
Updated November 28, 2007
| Assignment |
Due Date |
||
|---|---|---|---|
HW 1 |
1. Choose one of the Total Quality Management Gurus. Find a journal article or magazine article written by or about that individual. Write a Journal Article Critique for the article you selected. Be prepared to summarize the contents of the Critique in class on Tuesday. 2. Find a journal article or magazine article on the topic of Total Quality Management. Write a Journal Article Critique for the article you selected. Be prepared to summarize the contents of the Critique in class on Tuesday. |
August 28, 2007 |
|
| HW 2 |
Chapter 2 Leadership Problems 15 and 16 |
August 30, 2007 | |
| HW 3 |
Choose two of Deming's Fourteen Points. Discuss how your school does and does not adhere to those principles. (word-processed, minimum ½ page) |
September 4, 2007 | |
HW 4 |
Develop a one-page customer satisfaction survey for a cell phone provider. |
September 6, 2007 | |
| HW 5 | Summarize and critique the article "Applying the Deming Philosophy to the Safety System" by Noe Salazar | September 11, 2007 | |
HW 6 |
Search for customer satisfaction surveys on the Web. Bring printouts of two surveys to class on Tuesday. | September 11, 2007 | |
| HW 7 | Develop a list of twenty characteristics associated with cell phones and their use (eg reliable service, lightweight, camera phone, voice-activated). Use the Kano Model to classify these customer satisfaction measures for college students.
Use the same twenty characteristics to build a Kano Model chart for retirees. |
September 13, 2007 | |
| HW 8 | Chapter 8 Benchmarking Problems 3, 8, 9 | September 20, 2007 | |
| HW 9 | Finish reading Chapter 12 (Quality Function Deployment) | September 25, 2007 | |
| HW 10 | Build an Excel spreadsheet for the House of Quality. Verify the calculations shown in Figure 12-13. Bring an electronic version of your spreadsheet to class on October 2, 2007. ****Test 1 September 27, 2007**** |
October 2, 2007 | |
| HW 11 | Brightman Page 66 Problems 16, 17, 18 | October 4, 2007 | |
| HW 12 | |||
| HW 13 | |||
| HW 14 | Review your statistics text and notes on how to conduct a hypothesis test. | October 18, 2007 | |
| HW 15 | Chapter 6 Problems 23 and 25 | October 23, 2007 | |
| HW 16 | Use Excel to verify the hypothesis test results we obtained using Minitab in class on Tuesday. Use Excel and Minitab for the two problems described in IDM355F07 HypothesisTest Homework2 | October 25, 2007 | |
| HW 17 | Use Minitab for the two problems described in IDM355F07 HypothesisTest Homework3 ANOVA We will discuss the Excel methodology in class on Tuesday. |
October 30, 2007 | |
| HW 18 | Problems 13.23 and 13.24 in the Brightman text | November 6, 2007 | |
| HW 19 | Problems 13.27, 13.28 a d, 13.30 and 13.21 in the Brightman text | November 8, 2007 | |
| ISE 327 IDM 355 F07 Company Interview Questions | |||