My Resume
last updated 15 April, 2004

Susan Kay Codone, Ph.D.
codone_s@mercer.edu

Professional Profile

Assistant Professor, Technical Communication, Mercer University School of Engineering. Teach undergraduate courses in Technical Communication, Document & Web Design, Multimedia, and Professional Practices. Serve on committees and perform departmental service.

Education

Ph.D., Instructional Design and Development
University of South Alabama, May 2000
Dissertation: The Effectiveness of Play as an Instructional Strategy on Procedural Learning, Learner Enjoyment, and Instructional Design (abstract)

Master of Business Administration (M.B.A.)
University of West Florida, December 1992

B.S., Social Science & Secondary Education
University of Montevallo, May 1989

Professional Experience

Assistant Professor, Technical Communication, Mercer University School of Engineering, Macon, GA. 2002-Present.

Assistant Professor responsible for teaching Technical Communication courses within the School of Engineering. Courses taught include TCO 341, Technical Communication; TCO 285, Document & Web Design; TCO 290, Multimedia; TCO 620, Multimedia (graduate); and EGR 108, Professional Practices. Also serving as freshmen advisor and an active member of several Mercer University and Mercer School of Engineering committees.

Raytheon Technical Services Company, Pensacola (1997 - 2002)
Manager, Interactive Multimedia Production

Performed as Manager of Interactive Multimedia Production with oversight of a number of interactive multimedia production tasks, including the Navy's Training Support Agency Requirements tasking, an effort to reengineer legacy classroom instruction for the cryptology and intelligence communities to web-based instruction deployed on the Navy E-Learning Network and in various Navy schoolhouse automated electronic classrooms.
Responsible for oversight of other military and commercial web-based training production projects including work for the Cendant Corporation, Century 21 Real Estate Corporation, and U.S. Navy Hawkeye computer-based courseware development project. Responsible for overall project management including project planning & scheduling, personnel management, interface design & development, customer interaction, and progress reports and meetings.Manage application of standard instructional design processes to design and develop interactive multimedia courseware on the individual and team levels. Daily use of interactive multimedia instruction development equipment, tools, and software, including ToolBook Instructor, Designer's Edge, Visio and Inspiration (flowcharting), Authorware, Dreamweaver, PhotoShop and numerous graphic arts programs, and all Microsoft operating software using both Microsoft NT and Windows 2000. Extremely knowledgeable and highly competent in the use of all DoD/Navy doctrine for Instructional Systems Development (ISD), authoring languages and products for rapid prototyping and designing courseware, and research into the efficiencies of courseware development.

Raytheon Contracts & Proposals
U.S. Navy Training Support Agency Requirements
Served as lead technical writer for written proposal and presenter of oral defense for renewal of U.S. Navy Training Support Agency Requirements contract with Raytheon. This contract was awarded to Raytheon in 2001 and is valued at approximately $15,000,000 from 2001-2006.
Cendant Corporation Project Falcon Web-Based Training Project

Served as technical writer for written proposal to the Cendant Corporation. This contract was awarded to Raytheon in 2001 and is valued at $400,000. A renewal of this contract for 2002 is currently in process and is valued at approximately $300,000.

Raytheon Detailed Job Duties
Managed instructional design and development personnel in support of high volume multimedia production totaling over 100 hours of completed web-based training for the U.S. Navy.

Managed key production points such as content analysis, storyboard development, customer reviews, internal quality engineering, programming, beta testing, learning management system testing, and delivery.

Supervised development of web-based training for Cendant Corporation and Century 21, including learning management system configuration using Click2Learn’s Ingenium.Successfully built a productive personnel team with disparate personnel including degreed instructional designers, former military officers with subject matter expertise, and non-degreed individuals with extensive programming and software experience.

Managed a Navy-mandated conversion of training software from legacy computer-based authoring to HTML browser-based development, turning the conversion around in just under 8 months.

Hired and trained numerous personnel for the positions of courseware developer, task leads, and team leads. Created a personnel "incubator" which trained and deployed personnel on my project, while simultaneously building their skills for later transfer to other projects within the company. Contributed to development of the Raytheon Pensacola Multimedia Production Center in Pensacola.

Current knowledge of the progress of the federal Advanced Distributed Learning (ADL) initiative, reusable learning object standards, and international metadata standards, including the Sharable Content Object Reference Model (SCORM) (www.adlnet.org).

Created extensive intranet-based HTML Development Style Guide for current multimedia development, in use as a performance support tool for development personnel.

Responsible for training development personnel on Raytheon automated production process.

Personally designed over 30 hours of completed interactive multimedia instruction, 1997-present.

Acted as project liaison with U.S. Navy instructors, course managers, and Curriculum Instructional Standards Officers (CISOs) in multiple commands regarding Navy web-based training production. Act as project liaison with Chief, Naval Education & Training (CNET) personnel regarding implementation of Navy E-Learning courseware.

Researched and compiled trends in production quality management and software quality engineering to improve internal production efficiencies.

Automated production tracking, timekeeping, and labor metrics using Microsoft Project and other tools to improve efficient use of labor budgets.

Pensacola Junior College, Pensacola, Florida (1991-1997)
Coordinator of Training & Development, Warrington campus, 1994-1997
Created, implemented, and managed continuing education and medical continuing education training at the medical branch campus of Pensacola Junior College, the fifth-largest community college in Florida with an annual enrollment exceeding 30,000 students.

Three years of solid experience in applying all phases of instructional systems design to academic course development for medical continuing education and associate degree programs at the community college level, including curriculum proposals and course validation.

Student Support Services Lab Manager, Pensacola campus (1991-1994)
Served as instructional manager for learning lab providing instructional support in freshmen-level courses. Three years experience working on federally funded student training and support program at the community college level. Accustomed to completing regular progress reports for the government and implementing project tasks according to government specifications.

Director, Sylvan Learning Center, Pensacola, Florida 1989 - 1991
Two years of progressive management experience as Director of nationally franchised remedial and advanced learning center for children and adults. Responsible for Center management, recruiting, and employee training. Administered standardized written performance tests to determine student placement within program. Validated results to place students at appropriate level. Validated instructional materials used in small group instruction. Advised students on remedial training needs.

University Teaching other than Mercer

University of West Florida, Spring 2002, Dept of Instructional Technology
EME 6414C Principles of Web-Based Instruction: Online web-based course
Adjunct instructor. Teaching instructional design for web delivery with emphasis on government, military, and commercial production. Also instructed students on accessibility design issues under Section 508 of the Rehabilitation Act and presented overviews of ADL SCORM conformance and reusability trends.

University of West Florida, Fall 2001, Dept of Instructional Technology
EDG 5332, Principles of Instructional Design: Online web-based course
Adjunct instructor. Taught basic principles of instructional design. My students designed a print-based instructional product as their final project.

University of West Florida, Summer 2001, Department of Instructional Technology
EME 6414C Principles of Web-Based Instruction
Adjunct instructor. Taught principles of instructional design for web delivery with production methods using Macromedia Dreamweaver and Microsoft FrontPage. Also instructed students on accessibility design issues under Section 508 of the Rehabilitation Act and presented overviews of ADL SCORM conformance and reusability trends.

Research Assistant (volunteer), Institute for Human & Machine Cognition, University of West Florida, October 2001-2002.
Worked briefly with Dr. Dave Still and Dr. Leonard Temme (Naval Aerospace Medical ResearchLaboratory) to conduct memory and recall experiments using the Oz prototype aviation cockpit display system. See Institute website for more information: http://www.coginst.uwf.edu/index.html

Paper Presentations

Automated Production of Reusable Content Objects
August & November 1999
A paper presented to Utah State University Summer Instructional Design Institute, Logan, Utah in August 1999 and the Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC), Orlando, Florida, November 1999. This paper discussed the object-oriented automated multimedia production process utilized by Raytheon to produce web-based courses with reusable components.

Integrated Multimedia Development Process
August 1999
A paper presented to the Utah State University Summer Instructional Design Institute, Logan, Utah, August 1999. This paper discussed the integrated instructional design and programming components of the Raytheon multimedia production process.

The Effectiveness of Play as an Instructional Strategy on Procedural Learning, Learner Enjoyment, and Instructional Design
April 2001
A paper presented at the Design, Develop, Collaborate Instructional Design Conference at the University of Georgia (Department of Instructional Technology). This paper was based on my dissertation research conducted during winter 1999-2000.

E-Learning: Improving Employee Performance and Retention through Innovative Design and Delivery.
October 2001
A white paper presented at the 2001 International Personnel Management Association Annual Conference in Nashville, Tennessee discussing trends and applications in e-learning.

Measuring Quality In The Production Of Web-Based Training: Instructional Design, Process Control, And User Satisfaction
November 2001
A paper presented at the Interservice/Industry Training, Simulation, and Education Conference (I/ITSEC), Orlando, Florida. This paper compiled quality engineering procedures from software quality engineering and other related fields and recommended adaptations of those principles to multimedia software production.

Aliens in the Neighborhood: Technical Communicators in Engineering Programs
April 2003
A panel presentation at the Association for Engineering Education Southeastern Section conference in Macon, Georgia. Presenters included myself and Drs. Marj Davis, Helen Grady, and George Hayhoe.

Technical Communicators’ Roles in Distance Learning
May 2003
A panel presentation at the Society for Technical Communication conference in Dallas, Texas. Presenters were myself and Drs. Marj Davis, Helen Grady, and George Hayhoe.

Simulation Jr: -- Using Modified Problem-Based Learning in Technical Communication Undergraduate Courses
September 2003
A paper presented at the International Professional Communications Conference in Orlando, Florida.

A Glimpse of Freshmen Engineering Students’ Understanding of Engineering as a Profession
April 2004
A paper presented at the American Society for Engineering Education Southeast Section, Auburn University, Auburn, Alabama.

Published Papers
Codone, S.K. & Doumont, J.L. Contextualizing the learning. Intercom. April 2004.

Codone, S.K. (accepted for September 2004 publication). Reducing the distance: a study of course companion websites as a means to create a total learning space in traditional courses. IEEE Transactions.

Professional Organizations
Society for Technical Communication, Mercer University chapter.